Seven Habits of Referability - Staff Training Edition
Does your practice have a continuous flow of new patient referrals? Do all team members maximize every opportunity to point new patients to your practice?
While studying business practices for IBM, Frederick Reichheld discovered 7 Habits of Referability that led to IBMs early success. Ken Runkle translates Reichheld’s research into 7 Essential Referral Habits for every growing dental practice. As you review these seven habits, evaluate how well they are represented both in your practice. You might be surprised to learn how many potential new patients you and your team are leaving outside in the cold.
Listen to Habit 1. [audio session]
Listen to Habit 2. [audio session]
Listen to Habit 3. [audio session]
Listen to Habit 4. [audio session]
Listen to Habit 5. [audio session]
Listen to Habit 6. [audio session]
Listen to Habit 7. [audio session]
Read the companion article. [Evaluation Time: 10 minutes]
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